Terms and Conditions
Over Runs / Under Runs
Due to the nature of production and manufacturing standards, over runs and under runs may occur within a 5% - 10% range. This means that you may receive an overage or shortage on your order.
If you require a specific quantity, we strongly encourage you to order 10% more than your target quantity.
We will charge you for the quantity shipped. You will not be charged for products you do not receive.
Shipping or freight charges
Shipping is charged at actual cost from the factory to the destination zip code according to the bulk order
quantity using current case lot packaging, carton size, individual carton weight and total number of cartons per order.
At Nolan Enterprise, Inc. we know that shipping cost is a factor and we make every effort to utilize the least expensive method available.
Cancellations and Changes
Once your order is placed, it will be processed and shipped quickly. If you need to make any changes to your order, please contact us immediately. Otherwise, we may not be able to make changes before your order ships.
Once you approve the order acknowledgment and artwork approval, the order is initiated and production begins.
Cancellations are charged a $30 service fee plus any production charges accrued at the time. Production charges include, but are not limited to, art charges, paper or product proofs, setup charges, digitizing (embroidery), restocking fee (15% of item price), or shipping charges. These fees will be billed at Nolan Enterprise, Inc. discretion.
Returns & Claims
No returns of imprinted goods are accepted. Un imprinted merchandise returns are subject to a 15% restocking fee and the necessary freight costs to return the product do apply. Unauthorized returns are not accepted.
Any imprinted products returned in violation of this policy will be discarded at Nolan Enterprise, Inc. discretion.
In the case of a customer error or unauthorized return (including rejected shipments), the customer is responsible for the return freight back to Nolan Enterprise, Inc., unless otherwise noted.
Imprinting / Ink Colors / Logo Placement
The imprint areas given for each product are approximate and may vary from piece to piece. Nolan Enterprise, Inc., Inc. will size all artwork to utilize each items maximum imprint area unless otherwise noted in writing by the customer.
Due to the density of some items, a slight wrinkle may occur when the printing pad hits the item, which may cause a slight breakup in the imprint.
Some imprint colors will print differently, depending on the color of the product. For example: blue on yellow backgrounds may appear with a green tint, white on red backgrounds may appear with a pink tint and so forth.
Color misregistration of the industry standard 1/16 inch is considered acceptable but may different depending on the item.
Due to the nature of silk screening, exact logo placement from garment to garment cannot be guaranteed. Each shirt is placed on the press manually and the accuracy of the imprint location is often determined by line of sight. Shifts in imprint placement are especially common on tote bags or other items that are relatively "loose" fitting because there is no center point to reference making it difficult to place the item on press consistently. An industry standard 1 1/2" variance in all directions is considerable acceptable and any claims within this range will be denied.
Proof Policy
A paper proof and order acknowledgment are checked for misspellings and other mistakes (such as item colors, sizing, imprint color, imprint locations …), but due to order volume, there is inevitably the rare instance that an error might go unnoticed. For this reason, we strongly recommend that you take part in this process by carefully checking your paperwork before signing off and submitting your approval. IT IS NOT SAFE TO ASSUME ANYTHING. Nolan Enterprise, Inc. can not be held responsible for any wrong interpretations of the artwork or order approval, so if you have any questions or if something is unclear, please contact us to clarify the matter.
At the time of proofing your order/artwork, if you do notice a mistake, please contact us or note it on the paperwork accordingly. We will be more than happy to make any corrections or changes promptly and for no additional charge. All changes must be confirmed in writing (e-mail is acceptable).
Orders approved “As Is” will be printed exactly as stated, and no new proof will be sent/required. Orders approved “with Changes” will be printed according to the change(s) and no new proof will be sent/required. Orders marked “Additional Proof Required” will receive a new proof, and final production will not begun until an order “Approved As Is” or “Approved with Changes” is received.
NOLAN ENTERPRISE, INC. IS NOT RESPONSIBLE FOR ANY TYOGRAPHICAL MISTAKES OR ERRORS THAT ARE OVERLOOKED AND LATER APPROVED BY THE CUSTOMER. In addition, Nolan Enterprise, Inc. cannot be held responsible for any damages that may be incurred as a result of the error or mistake after the order has been printed and accepted by the customer.
For example, if an order is supposed to read “Happy Birthday”, but the customer approves the artwork with a typographical error so the artwork reads “Hapy Birthday” (missing a “p” in “Happy”), Nolan Enterprise, Inc. can not be held responsible for the misprint as a result of the error. Once the customer approves the proof and order acknowledgment, we are not at liberty to make ANY changes to the order. Whether correct or with errors, the order is printed exactly as approved by the customer. For this reason, it is VERY IMPORTANT to carefully look over ALL the paperwork before replying with your approval.
Trademarks
All the logos and trademarks are registered trademarks and logos of their respective owners and copyright holders. They are provided only as a convenience for their lawful use, and should be used only by owner of the logo or trademark, authorized agents or affiliates, with proper permission from the copyright holders.
Any customer of Nolan Enterprise, Inc., Inc. represents and warrants to Nolan Enterprise, Inc., Inc. that he or she has the unrestricted right to use, copy and distribute each copyright, trademark, service mark, trade name, logo, statement, graphic, artwork, name, photograph, portrait, picture or illustration of any person or any other intellectual property in the way it is to be printed on or otherwise applied to the promotional merchandise ordered by the customer. All customers must agree to defend, indemnify and hold Nolan Enterprise, Inc., Inc. harmless from any claims, suits or actions alleging that the promotional merchandise ordered by the customer violates or infringes upon any rights of any third party.
All customers are solely responsible for obtaining proper permissions and licenses from third parties whose rights may be violated or infringed. To use any logo, trademark or copyrighted items, a customer MUST have written permission from the owner of the logo or trademark or copyright, or be an employee or authorized agent or affiliate of the owner. A customer may NOT use any logo or other graphic material in a manner which may infringe copyright. A customer also may NOT use any logo or trademark in a vulgar, libelous, disparaging or otherwise unlawful manner. Nolan Enterprise, Inc., Inc. assumes no responsibility for damages or any wrong doing that the customer may cause using a logo, trademark or copyrighted items. Nolan Enterprise, Inc., Inc. shall not be held liable for the unauthorized, improper, or illegal use of any logo or trademark or copyright that is printed on or otherwise applied to promotional merchandise ordered or purchased by the customer through Nolan Enterprise, Inc.
